Challenging Conversations
Built in collaboration with Port Macquarie Hastings Council.
The Virtual Reality Experience
Challenging Conversations - Empathy
Step into the shoes of Andrew. You are a junior manager who is having discussion with with a colleague and a new starter. The discussion turns to how the new starter feels unsupported by the senior manager, and when overheard, leads to a poor performance conversation.
Experience a harsh review from your manager, and then replay the situation as the manager. How can you change your language to affect better outcomes in your staff?
An empathy experience in which the player goes through a defensive performance conversation without the chance to speak up.
KEY BIASES
• Jumping to conclusions
• Not seeking to understand
• Not seeking to understand
Challenging Conversation - Practise
Step into the shoes of Helen. You are a senior manager who needs to have a poor performance conversation with one of your staff.
Practise reviewing your staff. How can you change your language to affect better outcomes in your staff?
A coaching module that gives a framework for having a constructive performance conversation.
KEY BIASES
• Jumping to conclusions
• Not seeking to understand
• Not seeking to understand
Awards
